Privacy Policy

1. Introduction

Covebalm ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.

2. Information We Collect

We collect information you provide directly to us, such as:

• Name and email address
• Billing and shipping address
• Phone number (optional)
• Payment information
• Product preferences and purchase history
• Communications and customer service inquiries

We also automatically collect certain information when you visit our site:

• Browser type and version
• IP address
• Pages visited and time spent
• Cookies and similar tracking technologies
• Device information

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and customer service requests
• Send promotional emails and marketing communications (with your consent)
• Improve our website and services
• Prevent fraud and enhance security
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (payment processors, shipping partners)
• Law enforcement when required by law
• Other parties with your explicit consent

5. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site usage, and personalize content. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Data portability

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: covebalmsupport@gmail.com

We will respond to your inquiry within 10 business days.