Shipping policy

Shipping Policy

At Covebalm, we are committed to delivering your orders promptly and safely. Please review our shipping policy below.

Shipping Timeline

Orders typically ship within 7-15 business days from the date of purchase. This timeframe allows us to carefully prepare and quality-check your order before dispatch. Please note that business days exclude weekends and holidays.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can use this tracking number to monitor your package's journey to your destination.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times may vary depending on your location. International orders may be subject to customs clearance and import duties, which are the responsibility of the recipient.

Delays and Customs

While we strive to ensure timely delivery, unforeseen circumstances such as customs delays, weather conditions, or carrier issues may occasionally extend delivery times. We are not responsible for delays caused by customs authorities or international carriers. For concerns regarding delayed shipments, please contact us at covebalmsupport@gmail.com.

Lost or Damaged Packages

If your package arrives damaged or goes missing, please contact our support team immediately at covebalmsupport@gmail.com with photographic evidence and tracking information. We will work to resolve the issue promptly.