Refund policy

Refund Policy

At Covebalm, your satisfaction is our priority. We offer a straightforward refund policy to ensure a hassle-free experience.

30-Day Refund Window

You may request a refund within 30 days of your purchase date. Items must be unused, in original condition, and in their original packaging to qualify for a full refund.

Refund Process

To initiate a refund, please contact our support team at covebalmsupport@gmail.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

Return Shipping

Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product. In such cases, we will arrange return shipping at no cost to you.

Refund Exceptions

The following items are non-refundable: items purchased during clearance or final sale events, items showing signs of use or damage beyond normal inspection, and items without original packaging or documentation. Customized or personalized items are also non-refundable once completed.

Defective Products

If you receive a defective or damaged product, please contact us immediately at covebalmsupport@gmail.com. We will gladly replace or refund the item at no additional cost.

Questions

For any refund-related inquiries, please reach out to our support team at covebalmsupport@gmail.com within 24-48 hours, and we will be happy to assist you.